Service and Repair

In a service-oriented society, you need a field service software tool to keep your business on the top. VAI’s Service & Repair application meets that need. This integrated service management software provides you with detailed strategies and solutions to help you meet clients’ objectives. The Service & Repair application is a field service solution that provides a means of recording and tracking service repair calls. The user can easily track a service call through its various stages for customers that have equipment items needing repair. Customer information is easily accessed from the customer and ship-to master files.

Key Features:
  • Users can define priorities, statuses, and track service call progress with dates, item/serial numbers, and descriptions
  • Assign technicians based on location and availability, track schedules, and estimate arrival times
  • Track billable time, parts, and service codes for precise invoicing with the ability to include additional information
  • Generate reports on service calls by technician, customer equipment, and expiring contracts